Events March 31

2nd Workshop of the Training Programme for OSS Mentors

Objective of the workshop: to increase the satisfaction of the population of Kazakhstan with the quality of public services provided through One-Stop Shops (OSS) by supporting OSSs in building professional capacities of the personnel.

Press Releases March 13

EU-funded project trains mentors of One-Stop Shops in Kazakhstan

ASTANA – On 13 March, 45 mentors of One-Stops Shops (OSSs) from Kazakhstan took part in practical seminar on the role of effective communication for high-quality public services. It was the first seminar of the three-step training progamme for OSS mentors. 

Events March 11

Start seminar for OSS mentors

Objective:  to increase the satisfaction of the population of Kazakhstan with the quality of public services provided through One-Stop Shops (OSS) by were training OSS mentors in theoretical and practical aspects of effective communication “client – OSS front-desk officer”.