Case Studies Август 22

Оптимизация процессов предоставления государственных услуг через реинжиниринг бизнес-процессов (ENG)

Many of the tools of BPR presented in this Guide have been developed and tested on services at the central government level over the past year as the CPA (in full) and the EU Kazakhstan Regional Development Project have worked to design and pilot practical approaches that increase efficiency and effectiveness of State services. Due to the scale of such service delivery, especially in a unitary state such as Kazakhstan, this has advantages as small changes can have a large impact across the whole country, creating major efficiencies.