The Common Assessment Framework (CAF) is a total quality management tool developed by the public sector for the public sector, inspired by the Excellence Model of the European Foundation for Quality Management (EFQM®).
Fact Sheet on Value Stream Mapping
Sample of the template for the approved subsidy payment integrity
The seven types of waste according to LEAN PRODUCTION and how they relate to Public Service Delivery.
Fact sheet for Facilitators - Big Picture Mapping
Fact sheet: tools for analysis and re-engineering
Archive of Newsletters
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